Help with online site

As everyone knows I work for the Chancery Clerk; who has a land records online site. Which I'm the lucky one who has to help customers when they have problems with the site. I check the proquest mail every day, and there is always mail in the box due to problems even on Sundays and Holidays. I think it would be beneficial if the counties that have online sites would get a 24 hour help desk, if only to answer questions that the customers might have. It could help the customer and the employees, so that the customer would not have to wait extended periods of time before getting an answer to a simple question.